Privacy Policy

1. Introduction

TransitFlow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform and related services.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide

• Account information (name, email, phone number, company details)
• Payment and billing information
• Communications with our support team
• Survey responses and feedback

2.2 Information Collected Automatically

• Device and vehicle location data (GPS coordinates)
• Vehicle telemetry data (speed, fuel consumption, engine diagnostics)
• Usage data (features accessed, time spent, actions taken)
• Device information (browser type, operating system, IP address)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our fleet management services
• Processing transactions and sending related notifications
• Generating analytics, insights, and reports for your business
• Improving our platform and developing new features
• Communicating with you about updates, security alerts, and support
• Complying with legal obligations and protecting our rights

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing)
• Business Partners: With your consent, for integrated services and solutions
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, regular security audits, access controls, and SOC 2 Type II compliance. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: